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Network Guidance

Your DAS and your remote device need to communicate with each other over your network. This page explains some issues you may encounter and how to resolve them.

Resolving Network Issues

In some cases, a network setup will allow devices to access the internet, but not allow devices on the same premises to communicate with each other. This can prevent Oladra Play from finding your Oladra, even though both devices appear to be working normally.

This section explains the most common causes and how to resolve them.

Oladra Is Not Connected To Your Network

  • Check whether the Network LED on your Oladra is on.
  • You can also check your router’s device list (or use an IP scanner app) to see whether the Oladra appears on the network.

If the Oladra does not appear to be connected:

  1. Check physical connections
    Confirm that the Ethernet cable is fully inserted at both ends.
  2. Try a different Ethernet cable
    Faulty cables are more common than expected.
  3. Temporarily remove any audiophile network devices
    Remove any “audiophile” switch or network regenerator between your Oladra and your router. Some devices use non-standard or older network methods to optimise sound, but this can introduce compatibility issues.
  4. Restart the network and devices
    Power down your Oladra and your remote device.
    Restart your router and wait at least 2 minutes.
    Then restart your Oladra and remote device.
  5. Test with a direct connection to the router
    Move the Oladra next to the router (if practical), connect it directly to the router, and restart both devices.
    This helps eliminate the possibility of a fault in the cabling between your router and stereo system.

Oladra Is Connected But Does Not Appear In Oladra Play

Sometimes the Oladra is connected to the network, but Oladra Play cannot find it.

In most cases, this means your remote device and the Oladra are on different networks or subnets, so they cannot “see” each other.

Common causes include:

  1. Your remote device is using cellular data
    If your phone or tablet is using the cellular network instead of your home Wi-Fi, it will not be on the same local network as your Oladra.
    Remedy:
    Connect your remote device to your home Wi-Fi.
  2. A VPN is enabled on your remote device
    Some VPN services prevent local network discovery and local device communication.
    Remedy:
    Turn off the VPN on your remote device and try again.
  3. There is more than one router issuing IP addresses (DHCP)
    If your remote device receives its IP address from one router and your Oladra receives its IP address from another, they may end up on different subnets.
    Remedy:
    Ensure both devices connect to the same main router, or disable DHCP on all secondary routers so only one router assigns IP addresses.
  4. A mesh Wi-Fi system has created a second subnet
    Many mesh Wi-Fi systems are shipped with DHCP enabled by default. This can create a separate subnet for devices connected to the mesh.
    Internet access may still work normally, but devices on different subnets may not communicate with each other.
    Remedy:
    Disable DHCP on the mesh hub (or put it into bridge/access point mode), so your remote device and Oladra are on the same subnet.
  5. Internet service in a multi-unit dwelling uses device isolation (PVLAN / port isolation)
    In some apartment or shared-building networks, devices are intentionally isolated from each other for security. Internet access works, but local device-to-device communication is blocked.
    Remedy:
    Ask the building owner or network provider whether they can provide a dedicated VLAN (or equivalent network segment) for your dwelling so your devices can communicate with each other.
  6. Your work-from-home secure network is isolating your device
    Some employer-managed secure connections or device policies block access to local devices.
    Remedy:
    Use a remote device that is not connected to the employer-managed secure network (or temporarily disconnect that secure connection if permitted).

If You Are Comfortable Checking IP Addresses

If you are a little computer-savvy, you can often identify the problem quickly:

  1. Compare the IP addresses of your remote device and your Oladra.
    If the first part of the address is different (for example, 192.168.1.x vs 192.168.50.x), they are likely on different subnets.
  2. If they appear to be on the same subnet, try to ping the Oladra from your remote device (or another computer on the same network).
  3. If ping fails, and you are in a multi-unit dwelling, PVLAN or port isolation may be in effect.

Last Resorts

While we cannot reconfigure your network for you, a remote support session may help identify the cause of the problem.

If convenient, the most definitive way to isolate the issue is to return the Oladra to your local Oladra Partner for testing and assistance with your network setup.

Your network is a key part of your music system and deserves proper attention.

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